Learn everything you need to know about purchasing our products. Hopefully, this section will help you feel safer about the purchasing process at Cosmetic 2 Go. We always look to clarify any doubts and concerns our customers may have.
When browsing our website, you choose the products you want by adding them to your cart. Once you have chosen all the products, you must access the shopping cart and confirm the products. Then press the "next" button to access the check-out page. This page will provide the billing and delivery details of the order and where you will also find out the cost of shipping. Don't forget to fill in all the required fields.
We have several forms of payment, so that each customer can choose the one that is most convenient for them.
Credit Card
You can pay conveniently by VISA® or MASTERCARD® credit card.
By choosing this option you will be forwarded to the Finafarma PAY NOW Platform, where you will have to enter your card details and some additional information. At the end and after the payment has been made, you will be redirected back to our website.
Paypal
You can pay conveniently by Paypal. By choosing this option you will be forwarded to the PAYPAL platform, where you will have to validate the payment after logging in. After making the payment you will be redirected back to our website.
For more information, see www.paypal.com.
Cosmetic2go offers two types of shipping methods: Express and Standard. The exception is Portugal and Spain* where only Express shipping is available.
Cosmetic2go often uses the following carriers: CTT, CTT Expresso, DHL, DPD and TNT. The carrier used depends on the best option available at the time of shipment of your order, based on the weight and volume of the order, as well as the location of the customer.
Yes, at Cosmetic2go we practice very competitive prices, and we care for transparency and honesty towards our customers, preferring to make it very clear the amount that the customer pays for shipping and items.
Shipping costs vary depending on the weight and number of products you want to order. The best way to get the correct price for the purchase you are making is to add the product(s) you want to your shopping cart and proceed to checkout where you can see the shipping options, transit time and the respective shipping price.
We remind you that any customs costs and/or duties that may apply in the country of destination of the order are excluded from the shipping costs.
At Cosmetic2go, there are products listed with free shipping, which means that when you buy any item marked with free shipping, you will not pay shipping costs. Please note that if the order consists of products with free shipping and products without free shipping, your order may be subject to shipping costs, depending on the composition of the cart.
Our promo codes are subject to conditions communicated in advance. Usually, these codes are not valid for baby food, diapers and items that are already on sale. If you can't figure out why you can't use your code, please contact us so we can help you.
Your order will only be shipped after payment is confirmed. As soon as the order is confirmed, we will do our best to ship it the next working day.
In the event of any problem with your order, such as delay in shipment, incorrect data, stock breakage, etc., we will send you an email notification. In this case, the order will only be shipped after a response has been received or the defined waiting time (10 days) has elapsed. If no response is obtained, the order will be canceled, and the customer will be refunded.
| Country | Express Shipping | Standard Shipping |
| Europe and UK | 1 to 4 working days | 5 to 10 working days |
| USA and Canada | 2 to 5 working days | 5 to 20 working days |
| Japan, Hongkong, Sungapure and South Corea | 2 to 6 working days | 5 to 20 working days |
| Brasil | 3 to 6 workind days | 5 to 25 workind days |
| Chile | 4 to 6 working days | 6 to 25 working days |
| Israel, UAE, Dubai and Saudi Arabia | 2 to 6 working days | 5 to 20 working days |
| Spain | 1 to 4 working days | 3 to 5 working days |
| Portugal | 1 to 2 working days | 2 to 3 working days |
The delivery times shown are an estimate and can only be considered valid when there are no obstructions to the normal operation of the service. Situations such as incorrect addresses, absence for delivery, high number of orders in circulation (Black Friday, Cyber Monday, Christmas and others) or other reasons such as natural events or strikes, can make it impossible to comply with the times presented.
Please note that the period indicated does not include the time required for potential customs clearance of your order upon arrival in the country of destination (in the case of countries outside the European Union). Local customs have their own rules and procedures and unfortunately, we have no control over them.
After making a purchase on Cosmetic2go, you will receive a confirmation email with all the details of your order. After your order has been shipped, you will receive another confirmation email with the shipping details, including the tracking number and the logistics operator used to ship your order, as well as the expected delivery time.
To track your order, you must check the tracking number we send you on the website of the logistics operator of your order. It may happen that you cannot check the tracking of your order as soon as you receive the email. If this happens, please check again later.
No. Cosmetic2go is an online store and does not have any physical premises of its own for order pickup.
If your order has not yet been paid for, we suggest you place a new order with all the items you wish to purchase. Our system will automatically cancel your first order.
If the order has already been paid for, you will not be able to add new items, so we suggest you place a new order.
To cancel an order, it must not have been shipped yet. If it has already been shipped, it will not be possible to cancel. In this situation, the customer must, at the time of delivery, return or refuse the order, which will be returned to the Cosmetic2go warehouse. In this case it will not be possible to refund the value of the postage.
If you wish to cancel an order you should do so preferably by telephone, indicating the order number, name, and shipping address. You can also use the email indicating the same data. After cancellation, the refund of the amount paid (product and shipping costs) will be returned to the same account used for the purchase within 2 to 5 days, and the customer will be informed by email of the refund.
Because a mistake is possible, you can return your order up to 15 days after purchase.
The return of a product must meet the following requirements:
The product must be new, unused and/or unopened.
All protective marks of the item must be intact, it must be in the original packaging, along with the protective plastic and labels that may exist.
If the product belongs to a pack, all the products that make up that pack must be returned.
The product must be accompanied by all components (offers, samples, etc...).
The original invoice must be sent with the product to be returned.
Damaged products, medicines, food, hygiene products or personal use products (such as lingerie, warm clothes, or elastic stockings) cannot be returned.
To make a return you must contact our support service by email, indicating the order number, name, and shipping address. Within 3 days we will inform you by email how to make the return. The return and associated cost is the customer's responsibility, so we suggest that you use registered mail.
After receiving the product under the conditions mentioned above, we will analyze the case as soon as possible and notify the customer of the acceptance or not of the return. Once the return is validated, the refund will be made to the payment account, apart from the value of the postage and will be informed by email.
In case of refund the amount paid (product and shipping) will be returned to the same account used in the purchase within 2 to 5 days, and the customer will be informed by email of the refund.
As soon as you receive the order, you should check the condition of the box and, if you detect any anomaly, you can refuse delivery, indicating to the carrier the reason for this. We ask that you inform us immediately by email of your refusal of the reason (indicating the order ID number, name, and shipping address).
Although we do our utmost to ensure that the products do not reach the customer damaged, there is a possibility that something may happen during transportation. In the event of any problems or errors, these should be reported within 15 working days so that we can investigate. Customers should provide full details of what happened by email (including order ID number, name, shipping address and, if possible, a picture), so that the incident can be assessed and resolved as soon as possible, with the main aim of minimizing the inconvenience caused.
After investigating what happened, we can respond with one of three options:
- Partially or fully refund the customer.
- Offer a discount on a future purchase.
- Reship the order.
If after opening and using the products purchased on our website, you identify any problem related to them, you should report it directly to the brand or manufacturer.
All products sold by Cosmetic2go are available on our website, except for occasional stock breaks. If there is a product you want that is not available on our website, it is probably a product not sold in our online store.
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